Terms of service

Agreement to these terms

These Terms of Service govern your use of sweetwatermechanical.com (the “Site”), which is operated by Sweetwater Mechanical LLC (“Sweetwater Mechanical,” “we,” “us,” or “our”). By accessing or using the Site, you agree to these terms. If you do not agree, do not use the Site.

Website information

The Site provides general information about our commercial plumbing, HVAC, new-construction, service, employment, and related offerings. Site content is provided for general informational purposes and may not reflect every service, condition, specification, or availability.

Submitting a form, requesting a bid, or communicating with us through the Site does not create a contractor-client relationship, guarantee service, reserve scheduling, or form a binding agreement. Any scope, pricing, schedule, warranty, payment terms, or other project terms will be governed by a separate written estimate, proposal, work order, or contract accepted by the applicable parties.

Emergency service

Do not rely on a website form for an emergency or urgent condition. For urgent commercial service, call (336) 703-1599. If there is a threat to life, safety, or property that requires emergency responders, call 911 or the appropriate local authority.

Permitted use

You may use the Site only for lawful purposes. You may not:

• attempt to gain unauthorized access to the Site, its systems, or information;
• interfere with the Site’s operation, security, or availability;
• introduce malicious code, automated scraping, or excessive automated requests;
• submit false, misleading, fraudulent, unlawful, or infringing material; or
• use Site content or services in a way that violates applicable law or another person’s rights.

Information you submit

You are responsible for the accuracy of information you submit through the Site. Do not send passwords, payment-card details, protected health information, or other sensitive information through a general website form. Our collection and use of personal information is described in our Privacy Policy.

SMS Terms of Service

By opting in to receive SMS messages from a web form, client portal, or other medium, you agree to receive SMS messages from Sweetwater Mechanical LLC. These may include client-care and service messages such as bid or intake follow-ups, scheduling and appointment reminders, project or service updates, document-request updates, account notifications, deadline alerts, job-application communications, and other messages related to your request, project, application, or our services.

• Message frequency varies.
• Message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• To opt out at any time, reply STOP to any message. You may also communicate a clear request to stop through another reasonable method.
• For assistance, reply HELP, visit sweetwatermechanical.com, email office@sweetwatermechanical.com, or call (336) 703-1599.
• Consent to receive SMS messages is not a condition of purchasing any goods or services.

See our Privacy Policy at sweetwatermechanical.com/privacy for information about how we collect, use, and share personal information. These Terms of Service are available at sweetwatermechanical.com/terms.

Intellectual property

The Site and its original text, design, graphics, logos, photographs, video, and other content are owned by Sweetwater Mechanical or used with permission and are protected by applicable intellectual-property laws. You may view the Site for your own lawful, noncommercial use. No other license or right is granted unless we agree in writing.

Third-party services and links

The Site may use or link to services operated by third parties. We do not control third-party websites, services, availability, security, or privacy practices, and your use of them may be governed by separate terms.

Disclaimer

To the fullest extent permitted by law, the Site is provided “as is” and “as available.” We do not warrant that the Site will be uninterrupted, error-free, secure, or free of harmful components, or that all Site content will always be complete, current, or accurate. Nothing in these terms excludes a warranty or right that cannot legally be excluded.

Limitation of liability

To the fullest extent permitted by law, Sweetwater Mechanical and its owners, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of, or inability to use, the Site. This limitation does not apply where liability cannot legally be limited or excluded.

Governing law

These terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles. Any dispute relating to these terms or the Site will be subject to the jurisdiction of the state or federal courts located in North Carolina, except where applicable law requires otherwise.

Changes to these terms

We may update these terms from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the Site after a change means you accept the updated terms.

Severability and entire agreement

If any part of these terms is found unenforceable, the remaining provisions will remain in effect. These terms and our Privacy Policy are the entire agreement between you and Sweetwater Mechanical concerning use of the Site. Separate signed project documents govern the work or services they cover.

Contact us

Questions about these terms may be sent to office@sweetwatermechanical.com or (336) 703-1599.